Studying the effect of hospitality interns' personality traits and their emotional labor over organization citizenship behavior

As the number of hospitality interns in company hiring is gradually increased in the hospitality related industries,it is important for employers to understand how to tap the personality traits of hospitality interns and their emotional labor to the best advantage,as the intangible performance of hospitality interns may influence organizational citizenship behavior. it becomes an important lesson for the hospitality industries on how to effectively shorten the training schedule of hospitality interns and boost their performance at the same time. a questionnaire survey was used to study whether the background variables have any influence on personality traits,emotional labor,and organizational citizenship behavior,and then compare the different results. from the research results,it can be seen that personality traits may promote the consistent manifestation of organizational citizenship behavior. also,emotional labor has significant influence on organizational citizenship behavior. © 2012 pakistan journal of statistics.