جایگاه مدیریتی به مثابه شمشیر دولبه: الگوی سلسله مراتبی کیفیت زندگی کاری مدیران بخش دولتی

مدیران بعنوان اصلی ترین سرمایه های سازمان بخش عمده ای از زمان خود را در محیط کاری سپری می نمایند. ویژگی‌های کیفیت زندگی کاری نقش موثری بر عملکرد مدیران دارد و می تواند آنها را ترغیب نمایند تا از حداکثر توانمندی هایشان استفاده نمایند. این پژوهش با هدف ارائه الگوی سلسله مراتبی کیفیت زندگی کاری مدیران بخش دولتی شهر تهران با استفاده از روش آمیخته(کیفی-کمی) به انجام رسید. در بخش کیفی 18 مولفه الگو موردنظر با استفاده از روش تحلیل محتوای مصاحبه با 18 خبره استخراج و در بخش کمی نیز تعیین ارتباط بین مولفه ها با اتکا به روش مدل‌سازی ساختاری تفسیری (ism) انجام شد. تحلیل داده های کیفی و کمی پژوهش دستیابی به الگویی 9 سطحی بود که تاثیرگذارترین مولفه این الگو در سطح نهم، عدم اطمینان است و مولفه های تصمیم هراسی و ترس از اشتباه، مشارکت کاذب در تصمیم گیری، تنهایی در محیط کار و استرس و فشارهای عصبی تاثیرپذیرترین شاخص های این الگو می باشد. نتایج این پژوهش از طریق ارائه جوانب مثبت و منفی انتصاب به پست مدیریتی، به کارکنان و مدیران کمک می کند تا تصویر واقع بینانه تری نسبت به جایگاه مدیریتی داشته باشند.

managerial position as a double-edged sword: hierarchical model of quality of work life of public sector managers

as the most important capital of the organization, managers spend most of their time in the workplace. the characteristics of the quality of work life have an effective role in managers’ performance and can encourage them to use their maximum abilities. this research aimed to design and explain a hierarchical model of public sector managers’ quality of work life in tehran using a mixed method (qualitative-quantitative). in the qualitative section, 18 model components were obtained from interviews with 18 experts and analyzed using the content analysis method. the quantitative section determined the relationship between the components using the interpretive structural modeling (ism) method. analyzing the qualitative and quantitative data of the research, a 9-level model was obtained. the most affecting component of this model at the ninth level is uncertainty. at the same time, decision phobia and fear of mistakes, false participation in decision-making, loneliness in the workplace, stress, and nervous pressure are the components that were affected more than other components of this model. the results of this research help employees and managers to have a more realistic image of managerial positions by presenting the pros and cons of it.introduction early qualitative research suggests that becoming a manager can be a double-edged sword. it means this important career change is a narrative of gains and losses: on the one hand, new managers often boast of their new influence and authority while lamenting that they are doing too much in too little time. therefore, considering the important position of managers in the public sector and their multiple roles, the analysis of managers’ quality of life is of great importance as an important issue. in addition, knowing the components of managers’ quality of work life helps employees make a more informed decision about career advancement and better guide their career path. in addition to being exposed to environmental, socio-economic, cultural, and family stressors, the public sector also faces occupational stress. therefore, by identifying the hierarchical model of managers’ quality of work life, it is possible to increase the motivation of employees for promotion by benefiting from the factors that strengthen the quality of managers’ work life and providing a solution to improve the factors that lead to endangering the quality of managers’ work life. moreover, portraying a more realistic vision of the managerial position prepared them for career advancement. for this purpose, this research seeks to find the hierarchical model of public sector managers’ quality of work life in tehran.