An approach to support SMEs in manufacturing knowledge organization

Different kinds of technological data are available in manufacturing enterprises, concerning the resources available as well as the processes and the components needed for the production of specific products. these data usually are not stored in a centralized knowledge management system, thus one of the main problem of managers, especially in small enterprises, is to efficiently manage their data and reuse the knowledge deriving from previous products when a new product has to be produced. starting form the analysis of the technological data available in manufacturing enterprises, we defined a formal model as set of matrices; their analysis allows the definition of a data model to structure the technological information. the model is at the basis of the proposed system, called manufacturing knowledge organization (mako) to support managers in structuring and reusing the technological knowledge available in their enterprise. a prototype of the mako system was implemented by using open-source software and its potentialities are shown in a case study.