SATISFACTION OF PATIENTS STAYING IN DAY SURGERY CLINIC FROM NURSING SERVICES

Objectives: to examine day surgery patients’ satisfaction levels with nursing services using scale of patient perception of hospital experience with nursing (pphen). methodology: the study design was descriptive. data were collected by the researcher in the day surgery clinic of a university hospital in turkey. participants with literacy were 18 years old and older. the sample included 148 patients agreeing to participate in the study. data were collected using a questionnaire including socio-demographic questions for patients and pphen scale, turkish version adapted to turkish by coban. the data were assessed through descriptive statistics, t-test, man-whitney u test and kruskal wallis variance analysis. results: when pphen point averages according to age were compared, the point average for the age group of 66 years and above was 72.78 (sd= 8.28), for the age group of 19 to 40, 68.26 (sd= 11.6); and the difference between these points was found statistically significant (p= 0.041). for pphen point averages according to patients’ educational backgrounds, it was 70.50 (sd= 10.19) for primary school graduates, 64.57 (sd=15.97) for university graduates; and the difference was found statistically significant (p= 0.000). conclusions: in this study, it was, in general, found out that the patients were satisfied with the nursing services.