ارائه الگوی کیفی سازگاری رفتار کارکنان با تاکید بر اینترنت اشیا

زمینه و هدف: محیط‌های اینترنتی شرایطی را ایجاد نموده‌اند که فعالیت‌های منابع انسانی به صورت الکترونیکی انجام گیرد که این خود باعث چابکی سازمان سازمان‌ها شده است؛ بنابراین تحقیق حاضر با هدف ارائه الگوی سازگاری رفتار کارکنان با تاکید بر اینترنت اشیا انجام شد.روش کار: تحقیق به صورت آمیخته کیفی انجام شده بود. جامعه آماری تحقیق مدیران ارشد، معاونین، مدیران میانی و کارشناسان ارشد حوزه منابع انسانی در شرکت مادر تخصصی توانیر بود. ابزار گردآوری داده ها مصاحبه نیمه ساختاریافته (پرسشنامه دلفی) و پرسشنامه کمی محقق ساخته بود. تجزیه و تحلیل داده ها با استفاده از تکنیک دلفی، روش معادلات ساختاری با کمک نرم‌افزار smart pls و روش تحلیل سلسله مراتبی ahp انجام شد.یافته ها: نتایج نشان می‌دهند که مدل پیشنهادی الگوی سازگاری رفتار کارکنان متشکل از 5 بعد اصلی شامل نگرش به رفتار، هنجارهای ذهنی، تجربه استفاده، فرآیندهای شناختی و انگیزش رفتاری است. در بخش تحلیل سلسله مراتبی نتایج نشان می دهند که بُعد انگیزش رفتاری با وزن 1.563 در رتبه اول و بُعد هنجارهای ذهنی با وزن 0.602 در رتبه‌های بعدی از نظر میزان اهمیت در سازگاری رفتار کارکنان در انقلاب صنعتی چهارم با تاکید بر اینترنت اشیا قرار دارند. نتیجه گیری: به طور کلی به توجه به نتایج مطالعه می‌توان بیان داشت که عامل فناوری در سازگاری رفتاری کارکنان نقش مهمی را داشت لذا برای پذیرش فناروی و سازگاری رفتاری بیشتر کارکنان با آن نیاز است قابلیت های فناوری در زمینه بهبود شرایط انجام وظیفه برای کارکنان تشریح شود.

providing a qualitative model of employee behavior adaptation with emphasis on the internet of things

background & aims: according to the learning approach, adaptation is a set of learned behaviors, and incompatibility occurs when a person has not learned the necessary skills to cope with daily life problems. at the same time, there is no perfect compatibility, but optimal compatibility probably occurs when there is a reasonable agreement between what a person thinks about himself and what others think about him. therefore, it can be said that behavioral compatibility with new processes or new ways of doing work and tasks that result from using the internet of things in the organization is a fundamental issue in today's organizations (13). in other words, successfully dealing with new phenomena is called adaptation. creating a logical connection between the new ways of doing things and tasks, which can be called processes modified by the internet of things, with the behavior of employees and how they deal with these processes is of great importance and is considered one of the important issues of the organization a problem caused by technological changes in the organization's environment (14). one of the companies providing services to people and citizens is the electricity distribution company. in recent years, this company has been able to update many internal processes through the use of administrative automation, and subscribers do not need to visit in person to solve their problems or follow up on their requests. the use of the internet of things in the electricity distribution company is one of the new topics in the organization, which has improved the quality of providing services to subscribers both in terms of the speed of service delivery and the access of all people to services at any place and time (15). but the point that should be checked and evaluated is how the employees of this company deal with these changes. the behavioral adaptation of the employees of the electricity distribution company with the new way of providing services to the subscribers and also the changes made in the duties of the employees are among the issues that have arisen due to these changes. during the past few years, the managers of the mazandaran and golestan regional electric company have made many changes within the company and also want to make extensive changes in the coming years, so it is important and necessary for the company managers to know that the employees are facing the changes that are going to be made. how will they react? the critical issue for company managers is to see these behavior patterns so that they can implement a system that fits these behavior patterns for employees to adapt to changes in their organization and deal with each behavior pattern accordingly. therefore, if organizations want to survive, continue to live, improve, develop, and increase effectiveness, they must be sensitive to the different behaviors of employees and show appropriate reactions. therefore, the current research seeks to answer the following central question: what is the pattern of adaptation of employees' behavior with an emphasis on the internet of things?