demand for icu services at rantau prapat regional general hospital in 2022

The increasing demand for health services and advances in technology have an impact on the expansion of hospitals which continue to grow in terms of number, capacity, and infrastructure. the purpose of this study was to analyze the demand for services in the icu at the rantau prapat regional general hospital. this research was a quantitative study with a cross-sectional study approach. the population in this study were all patients seeking treatment at the icu of the rantauprapat regional general hospital with a total of 46,467 people. by using the slovin formula, a sample of 397 people was obtained and the data were analyzed using stata software. the results of the study found that the patient's age, health insurance, waiting time, type of disease, patient disease severity, and quality of service had a significant influence on the demand for icu health services at the rantauprapat general hospital. patient education, income, and customer costs do not have a significant relationship with the demand for icu health services in hospitals.