طراحی الگوی نشاط در کارکنان فرودگاه بین المللی تبریز بر اساس تحلیل داده‌بنیاد

یکی از نیازهای راهبردی برای موفقیت و گذر از تنگناها، داشتن سازمان شاد و کارکنان بانشاط است. پژوهش حاضر با هدف طراحی الگوی نشاط و استقرار نظام کارآمد ایجاد نشاط در نیروی کار و بهره گرفتن از نتایج آن در عایدی سازمان و ادبیات این حوزه اجرا شده است. پژوهش حاضر به‌ لحاظ هدف کاربردی است و با استفاده از نظریۀ داده‌‎بنیاد به ‌صورت کیفی اجرا شده است. جامعۀ آماری پژوهش خبرگان، کارشناسان و متخصصان فرودگاه بین‏ المللی تبریز هستند. نمونه‌گیری به روش نظری و با بهره‌مندی از روش هدفمند (قضاوتی) و گلوله برفی (زنجیره‌ای) و بر مبنای اشباع نظری داده‌ها انجام شده است؛ به‌گونه‌ای که تا زمان رسیدن به اشباع نظری در این حوزه، مصاحبه ‏هایی انجام شد. نتایج تحلیل داده‌های به‌دست‌آمده طی فرایند کدگذاری‏های باز، محوری و انتخابی، به ایجاد نظریۀ داده ‏بنیاد در زمینۀ نشاط کارکنان منجر شد. اعتباربخشی به نظریه انجام شد و عناصر مدل طراحی‏شده از شرایط علّی، زمینه ‏ای و واسطه‌ای تشکیل شدند که پدیده‏ محوری، پیامدها و راهبردهای اجرای خط‏مشی عمومی را نشان می‌دهند. کارگزاران و خط‌مشی‌گذاران می‌توانند از نتایج این پژوهش برای کارآمدی بیشتر در فرودگاه‌ها به منظور ارتقای نشاط کارکنان و موفقیت شغلی نیروی کار بهره‌برداری کنند.

designing a model of cheerfulness in the employees of tabriz international airport

purpose: considering the conditions and crises existing in today’s organizations, the penetration of indifference and organizational silence as well as the concerns of employees to meet their spiritual needs, are the challenges that organizations are facing. one of these bottlenecks is having a happy organization and cheerful employees. the existence of cheerfulness among the workforce is very valuable and important, because a cheerful workforce can make the work environment favorable for themselves and their colleagues, and with good morals, they can cause client satisfaction and organizational productivity. the current research has been carried out to design a model of vitality and establish an efficient system of creating vitality in the workforce and taking advantage of its results in the organization’s earnings and the literature of this field.research method/approach: the current research is practical in terms of purpose and has been carried out qualitatively using the database theory. the statistical community is tabriz international airport’s experts. sampling was done using the theoretical method and the purposeful (judgmental) and snowball (chain) methods based on the theoretical saturation of the data; in such a way that the interview was conducted until reaching theoretical saturation in this field. the method of database theory is a suitable method for examining the topic of this research. the theory is formed in a systematic way and based on real data. the importance of this method in the organization is due to the understanding of the lived experience and background of the employees of tabriz international airport in the field of human resources.findings: the results of the data analysis obtained during the process of open, central, and selective coding led to the creation of foundation data theory in the field of employee vitality. validation of the theory was done and the elements of the designed model were made up of causal, background, and mediating conditions that show the central phenomenon, consequences, and strategies for the implementation of the general policy. the effective causal conditions in vitality that the researcher has extracted its categories are professional incentives, social incentives, and psychological capital. the professional incentive is related to work skills, autonomy, familiarity with the nature of work, effort, and variety of activities in the work environment. according to the conducted interviews and the centrality of the topic, the central phenomenon includes professional vitality, communication vitality, and feedback vitality, which together include the general category of vitality. contextual conditions show a set of special characteristics that this set of special characteristics or conditions usually affect general strategies or in other words, they are the place of incidents or events related to the main phenomenon. structural elements include managerial actions and behavior and content and instrumental infrastructures. these factors leave a positive or negative effect on the organization. intermediate or contingent elements or intervening elements are general and wider conditions, such as time, place, culture, and economy, which are effective on the main strategies. the nature of these elements is such that the way of reacting to them depends on the conditions and situation. these factors have the most important effect on macro strategies and their nature is such that they change over time. the extracted elements are general cultural and moral beliefs. strategic factors including strategies for improving vitality include: creating psychological ownership and maintaining and revitalizing the material and spiritual rights of the workforce. another result of this research is the statistics of the consequences of the main phenomenon. these consequences are the actions and reactions that occur as a result of the action to manage and control the main phenomenon. the results obtained are performance improvement, progress and development, diffusion, and synergy.discussion and conclusion:  agents and policymakers can plan and use the results of this research for more efficiency in airports to improve the vitality of employees and the success of the workforce. it also enriches the theoretical gap in terms of literature and theoretical foundations. finally, practical suggestions were presented.