طراحی الگوی مدیریت بحران برای مدیران دانشگاه فرهنگیان

هدف از پژوهش حاضر، طراحی الگوی مدیریت بحران برای مدیران دانشگاه فرهنگیان می‌باشد. روش تحقیق کیفی و از حیث هدف از نوع تحقیقات کاربردی است. جامعه آماری پژوهش شامل 16 نفر از خبرگان دانشگاهی و مدیران و اعضای هئیت علمی که دارای سابقة فعالیت در مدیریت بحران داشتند       می باشد که به‌صورت فردی مصاحبه شد و با روش نمونه گیری نظری (غیر احتمالی) و هدفمند انتخاب شدند و از مصاحبه‏ نیمه ساختاریافته با خبرگان دانشگاهی استفاده گردید. طی سه مرحله کدگذاری داده‌ها، مولفه ها و الزامات کیفیت مدیریت بحران از طریق تحلیلتم به دست آمد. نتایج نشان داد که مولفه های مدیریت بحران در دانشگاه فرهنگیان شامل میزان آمادگی برای مقابله با بحران (عوامل فردی، عوامل سازمانی، عوامل آموزشی، عوامل اقتصادی)؛ تهیه برنامه مدیریت ریسک (قبل از بحران، حین بحران)؛ ساختار سازمانی، مشارکت سازمانها، ارتباطات سازمان (طرح های ارتباط داخلی، طرح های ارتباط خارجی)؛ نظارت مستمر (مانور بحران، سناریوی بحران احتمالی، بررسی و ارزیابی)، رهبری سازمان ( رهبری و مدیریت، فرهنگ سازمانی) و زیرساخت های دانشگاه می باشد.

designing a crisis management model for administrators of farhangian university

the purpose of the current research is to design a crisis management model for administrators of farhangian university. the research method is qualitative; and applicable research in terms of its purpose. the statistical population of the research includes 16 university experts, managers and academic staff members who had experience in crisis management, and were individually interviewed and selected by theoretical (non-probability) and purposeful sampling. and semi-structured interviews were used with university experts. the components and quality requirements of crisis management were obtained through theme analysis during three stages of data coding. the results showed that the components of crisis management in farhangian university include the degree of preparedness to deal with the crisis (individual factors, organizational factors, educational factors, economic factors); preparation of risk management plan (before the crisis, during the crisis); organizational structure; participation of organizations; organization communication (internal communication plans, external communication plans); continuous monitoring (crisis maneuver, possible crisis scenario, review and evaluation); organizational leadership (leadership and management, organizational culture); organizational agility; and university infrastructure.extended abstractintroductionas one of the main social institutions, the university has the important task of personnel training, scientific research, social services, cultural heritage, and innovation. in the period of rapid social transformation, the outer space of the university becomes more and more complex, which causes the university to face various tests in the process of reform and development. critical incidents show a growing trend that is also reflected in the universities themselves. at all times, when the university faces a critical incident, the society, people, and media have paid great attention to it. in recent years, more researchers have studied university crisis management (wenting, 2019). crisis management is the process of quick decision and action, all-round flexibility to anticipate in order to be prepared to prevent its occurrence, deal with the crisis and repair the effects of the crisis on the environment and actors. iran is at the top of the most damaged and vulnerable countries in the world (darvishzadeh, 2018).according to the mentioned materials, the main problem of the research is; what is the model of crisis management for farhangian university administrators?theoretical frameworkcrisis managementthe crisis is clear to the general public, and they easily understand its meaning. people consider crisis as a bad event and a negative thing and define it as sudden and dangerous events that can have bad and negative effects (nazemiyan, 2019). crisis management is an art through which the government of elite men, actors on the stage, display their decisive role. paying attention to the complexity of natural disasters in cities and the urgent need to use risk reduction funds in urban residential areas, risk management has been used in different ways in the world as a new and effective method in the stages of prevention and preparedness in crisis situations (hoseini et al., 2018).the concept of crisis management in the universitycrisis management is an applicable science that, through systematic observation of crises and their analysis, seeks to find a tool by which crises can be prevented, and in case of a crisis, it can be prepared, dealt with effectively, organized and coordinated, and planned action (rahimi moradi, 2021).balachi et al, (2023) investigated the role of organizational structure in the ability of crisis management in the organization. the results of the research also show that flexible organizational structure and high coordination improves the ability of crisis management in the organization. in addition, strong communication and cooperation between organization members are also considered as essential factors in crisis management ability. this study brings important results to managers and policy makers of organizations and recommends that organizations improve crisis management ability by creating a flexible organizational structure and strengthening cooperation between members.sazmand et al, (2022) investigated the relationship between emotional intelligence and crisis management of the corona pandemic at mazandaran university of medical sciences. the findings of the research showed that among the dimensions of emotional intelligence, the average of interpersonal skills was higher than the other dimensions. also, there is a positive and significant relationship between the three dimensions of interpersonal skills, adaptability, and general mood with crisis management. in addition, there is a significant positive relationship between the overall score of emotional intelligence and crisis management.research methodologythe present study was applicable in terms of its purpose, and qualitative in terms of data collection. the statistical population includes 16 university experts who were identified using theoretical (non-probability) and targeted sampling, and semi-structured interviews were used.research findingsthematic analysis method was used to analyze the data obtained from the interview,. the results showed that the components of crisis management in farhangian university include the level of preparedness to deal with the crisis (individual factors, organizational factors, educational factors, economic factors); preparation of risk management plan (before the crisis, during the crisis); organizational structure, participation of organizations, organization communication (internal communication plans, external communication plans); continuous monitoring (crisis maneuver, possible crisis scenario, review and evaluation); organizational leadership (leadership and management, organizational culture); organizational agility; and university infrastructure.