assessing blood donor safety: evaluating procedural adherence and donor management practices through patient-reported experience measures (prems)

Introduction: this study evaluates procedural adherence and donor management practices at a blood donation center, focusing on donor safety using patient-reported experience measures (prems). a cross-sectional survey was conducted from april to june 2024 using a structured questionnaire based on caho guidelines. blood donors aged 18 and above were surveyed about identification processes, health screenings, counseling quality, and post-donation care. the center adhered well to health screening protocols, but gaps were identified in donor identification processes and standardized inquiries about tattoos and medications. donor education on hiv/aids and post-donation care was insufficient, with many donors unclear about when to seek medical help. improvements are needed in donor identification, standardized screenings, and education. counselors play a crucial role in addressing these gaps by ensuring thorough screenings and providing better post-donation guidance.