Performance measurement in industrial organizations, case study: Zarbal Complex

Industrial organizations are complex systems' where the interactions among the various functions such as sales, distribution, manufacturing, materials, finance, human resources and maintenance have to be managed towards a common purpose of delivering the customers satisfaction. however, since most of these organizationshave a 'functional structure', each function or department works towards their own goals and objectives, rather than the organizational goals. this is further aggravated because information flow is restrictedby functions, and even when other functions want to take a holistic view, they do not have the information to do so. these are the issues addressed by enterprise resource planning solutions providing a common, consistent system to capture data organization wide, with minimum redundancy. erp integrates the resources such as information across functions, and provides a set of tools for planning and monitoring the various functions and processes and ensuring progress towards a common purpose in direction of goals and strategies. in this paper, we introduce a model for performance measurement of an organization, which they are working in competitive, monopoly or attractive business environment, and have total system or use erp solution. we developed a performance measurement system that based on organization's strategic and goals. in the following sections, we describe a brief survey of performance models. then, we focused on performancemeasurement process, developing performance indicators and rnetrics. our approach is to develop a process and a model for performance measurement by assigning priorities to all goals with respect to organization strategies in specific business condition. the observation of using this model shows that it works very close to real world behaviors and can help senior managers for intelligent decision-making