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   اثر ادارة الجودة الشاملة على الاداء التنافسی -دراسة میدانیة بالبنوک العاملة بولایة سکیکدة -  
   
نویسنده فریدة بوغازی ,لیلى بو الطبخ
منبع اقتصاديات شمال افريقيا - 2020 - دوره : 16 - شماره : 23 - صفحه:379 -396
چکیده    The study aimed to identify the impact of the application of the dimensions of total quality management on competitive performance in banks operating in the state of skikda, the questionnaire was distributed to a sample of 49 employees and after analysis using the results of the spss program have shown that the level of implementing of total quality management strategic was high as well as the level of competitive performance, there is a statistically significant impact of the dimensions of total quality management on competitive performance, in addition to the absence of statistically significant differences on the effect of these dimensions on competitive performance due to the personal variables of the sample members
کلیدواژه quality ,quality of service ,total quality ,performance ,competitiveness ,competitive performance ,banks.
آدرس جامعة سکیکدة, مخبر ecofima, الجزائر, جامعة سکیکدة, مخبر ecofima, الجزائر
پست الکترونیکی ab_leila2004@yahoo.fr
 
     
   
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