بررسی اثربخشی ایفای نقش با اجرای سناریوی ارتقاء مهارت‌های ارتباطی در کنترل خشم دانشجویان دختر دانشگاه علوم انتظامی امین

زﻣﯿﻨﻪ و ﻫﺪف: ارﺗﺒﺎﻃﺎت ﺟﺰء ﺟﺪاﯾﯽ ﻧﺎﭘﺬﯾﺮزﻧﺪﮔﯽ ﺑﺸﺮی اﺳﺖ و ارﺗﺒﺎط ﻣﺆﺛﺮ ﺑﺮای رﺳﯿﺪن ﺑﻪ اﻫﺪاف ﺑﺴﯿﺎر ﺣﯿﺎﺗﯽ اﺳﺖ. اﯾﻦ ﭘﮋوﻫﺶ ﺑﺎ ﻫﺪف ﺑﺮرﺳﯽ اﺛﺮﺑﺨﺸﯽ اﯾﻔﺎی ﻧﻘﺶ ﺑﺎ اﺟﺮای ﺳﻨﺎرﯾﻮی ارﺗﻘﺎء ﻣﻬﺎرت ﻫﺎی ارﺗﺒﺎﻃﯽ در ﮐﻨﺘﺮل ﺧﺸﻢ زﻧﺎن ﭘﻠﯿﺲ اﻧﺠﺎم ﮔﺮﻓﺘﻪ اﺳﺖ روش: روش ﭘﮋوﻫﺶ ﻧﯿﻤﻪ آزﻣﺎﯾﺸﯽ اﺳﺖ؛ 60 ﻧﻔﺮ از داﻧﺸﺠﻮﯾﺎن دﺧﺘﺮ داﻧﺸﮕﺎه ﻋﻠﻮم اﻧﺘﻈﺎﻣﯽ اﻣﯿﻦ ﺑﻪ روش ﻧﻤﻮﻧﻪ ﮔﯿﺮی در دﺳﺘﺮس در دو ﮔﺮوه آزﻣﺎﯾﺸﯽ(30) و ﮐﻨﺘﺮل(30) ﻗﺮار ﮔﺮﻓﺘﻨﺪ؛ ﺑﺮای ﮔﺮوه آزﻣﺎﯾﺶ، 8 ﺟﻠﺴﻪ 90 دﻗﯿﻘﻪ ای آﻣﻮزش ﻣﻬﺎرت ﻫﺎی ارﺗﺒﺎﻃﯽ ﺑﻪ ﻣﺪت 8 ﻫﻔﺘﻪ ﺑﺮﮔﺰار ﺷﺪ و ﮔﺮوه ﮔﻮاه در اﯾﻦ ﻣﺪت ﻫﯿﭻ ﮔﻮﻧﻪ ﻣﺪاﺧﻠﻪ رواﻧﺸﻨﺎﺳﯽ درﯾﺎﻓﺖ ﻧﮑﺮدﻧﺪ. ﺷﺮﮐﺖ ﮐﻨﻨﺪه ﻫﺎ ﺗﻮﺳﻂ ﻣﻘﯿﺎس ﮐﻮﺋﯿﻦ دام(2004) و ﻣﻘﯿﺎس ﻣﻬﺎرت ﮐﻨﺘﺮل ﺧﺸﻢ اﺳﭙﯿﻠﺒﺮﮔﺮ(1996) ﺑﻪ ﺗﺮﺗﯿﺐ ﺑﺎ آﻟﻔﺎی ﮐﺮوﻧﺒﺎخ0/71و 0/81 ارزﯾﺎﺑﯽ ﺷﺪﻧﺪ و ﺑﺮای ﺗﺤﻠﯿﻞ داده ﻫﺎ از روش ﺗﺤﻠﯿﻞ ﮐﻮارﯾﺎﻧﺲ اﺳﺘﻔﺎده ﺷﺪه اﺳﺖ ﯾﺎﻓﺘﻪ ﻫﺎ و ﻧﺘﺎﯾﺞ: ﻧﺘﺎﯾﺞ ﺗﺠﺰﯾﻪ و ﺗﺤﻠﯿﻞ ﮐﻮوارﯾﺎﻧﺲ ﻧﺸﺎن داده اﺳﺖ ﮐﻪ ﺗﻔﺎوت ﻣﻌﻨﺎداری ﺑﯿﻦ دو ﮔﺮوه آزﻣﺎﯾﺶ در ﻣﻬﺎرت ﻫﺎی ارﺗﺒﺎﻃﯽ و ﮐﻨﺘﺮل ﺧﺸﻢ در ﻣﺮﺣﻠﻪ ﭘﺲ آزﻣﻮن وﺟﻮد داﺷﺘﻪ اﺳﺖ. ﻧﺘﺎﯾﺞ ﻧﺸﺎن داد ﮐﻪ آﻣﻮزش ﻣﻬﺎرت ﻫﺎی ارﺗﺒﺎﻃﯽ، ﺑﺮ ﺗﻮاﻧﺎﯾﯽ درﯾﺎﻓﺖ و ارﺳﺎل ﭘﯿﺎم، ﮐﻨﺘﺮل ﻋﺎﻃﻔﯽ، ﻣﻬﺎرت ﮔﻮش دادن، ﺑﯿﻨﺶ ﻧﺴﺒﺖ ﺑﻪ ﻓﺮآﯾﻨﺪ ارﺗﺒﺎط، ارﺗﺒﺎط ﺗﻮام ﺑﺎ ﻗﺎﻃﻌﯿﺖ و ﻫﻤﭽﻨﯿﻦ ﺑﺮ ﺷﺎﺧﺺ ﮐﻠﯽ ﺑﯿﺎن ﺧﺸﻢ ﺗﺄﺛﯿﺮ ﻣﺜﺒﺖ داﺷﺘﻪ اﺳﺖ ﺑﻨﺎﺑﺮاﯾﻦ ﻣﯽ ﺗﻮان از اﯾﻦ ﺑﺮﻧﺎﻣﻪ آﻣﻮزﺷﯽ ﺑﻪ ﻣﻨﻈﻮر ارﺗﻘﺎء ﻣﻬﺎرت ﻫﺎی ارﺗﺒﺎﻃﯽ و ﮐﻨﺘﺮل ﺧﺸﻢ داﻧﺸﺠﻮﯾﺎن دﺧﺘﺮ داﻧﺸﮕﺎه ﻋﻠﻮم اﻧﺘﻈﺎﻣﯽ اﻣﯿﻦ در ﺗﻌﺎﻣﻞ ﺑﺎ ﻣﺮدم اﺳﺘﻔﺎده ﺷﻮد.

Investigating the effect of role-playing eBay by implementing a scenario to improve communication skills in controlling police anger

This effectiveness of the role has been achieved by implementing a scenario to improve communication skills in controlling police anger.& Semi-experimental research method 60 students of Amin University of Law Enforcement Sciences were available by sampling method which was divided into experimental (30) and control (30) groups. For the experimental group, 8 sessions of 90 minutes communication skills training were held for 8 weeks. The control group did not receive any psychological intervention during this period. There is anger in the post-test phase. The results showed that communication skills training; The ability to receive and send messages, emotional control, listening skills, insight into the communication process, communication with assertiveness and also with the general index of anger expression have a positive effect (P <0.05). Based on research evidence, this training program can be used to improve communication skills and control police anger in interaction with people. skills and control police anger in interaction with people