Designing the Model of Knowledge Management in Universities: A Qualitative Study

Objective: the purpose of the present study was to design the model of knowledgemanagement in universities (qom province universities).methods: the research method is based on the purposive is fundamental and based on themethod is qualitative. the statistical population of the research was experts in the field ofknowledge management in universities. the sampling method in the present study was apurposive sampling method. in this research, exploratory and semi-structured interviewswere used to collect information. after 15 interviews, theoretical saturation was achieved;hence the selected sample was equal to 15 people. the data analysis method was theoreticalcoding derived from grounded theory method.results: the findings showed that 14 main categories and related concepts of thesecategories were identified in open coding. also, in the stage of central and selective codingof categories, refinement and knowledge management model were presented in universities.in the presented model, the causal conditions included knowledge-oriented organizationalculture, strategic planning of knowledge management, information technology infrastructureand knowledge manpower. the context included the categories of organizational structureand individual characteristics of employees and professors and intervening conditionsincluding weakness in knowledge management rules and lack of motivation of employeesand professors.conclusions: the action/interaction strategies in the designed model include knowledgeidentification and goal-setting, knowledge team building in the university and knowledgeorientedhuman resource management and the consequences in the knowledge-orienteduniversity, improving university performance and improving individual performance.