evaluation of the usability of web-based applications

The paper emphasizes the importance of the usability of web-based applications as an essential condition for attracting and retaining customers. at the beginning of the paper, a general classification of methods for usability evaluation is given in order to show different views of researchers on usability. in order to ensure a web application lifetime, it is necessary to measure and evaluate many features that affect software usability. the paper gives a brief overview of the most commonly used methods for evaluating the usability of web-based applications published in the last decade, chosen by the author. since decision making is not an easy process, the conclusion gives recommendations to be specially considered when selecting a method.