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   the correlations between emotional intelligence, conflict management strategies, and communication skills of the environmental health personnel in the health centers affiliated to qazvin university of medical sciences in qazvin, iran  
   
نویسنده ghanbari reza ,kalhor rohollah ,mousazadeh milad ,naderi shirin ,moosavi saeideh ,mohammadi ehsan
منبع journal of human, environment and health promotion - 2020 - دوره : 6 - شماره : 2 - صفحه:77 -82
چکیده    background: this study aimed to determine the correlations between the emotional intelligence, conflict management strategies, and communication skills of the environmental health personnel of the health centers of qazvin university of medical sciences, iran. methods: this cross-sectional study was conducted on 116 environmental health personnel in 2018, who were selected via census sampling. data were collected using shring's emotional intelligence scale, burton's communication skills scale, and the conflict management scale. data analysis was performed in spss version 18 using descriptive statistics, pearson's correlation coefficient, t-test, and anova. results: the emotional intelligence of the personnel had significant, direct correlations with verbal and feedback skills (p < 0.05). verbal skills were prominent in the evaluated environmental health personnel. emotional intelligence and communication skills were relatively favorable in the personnel. in addition, the results of the scheffe's test indicated a significant difference between the personnel with bachelor's and master's degrees. conclusion: in order to improve the emotional intelligence and communication skills of environmental health personnel, it is essential to design proper educational interventions and develop educational packages.
کلیدواژه emotional intelligence ,self-concept ,problem-solving ,health personnel
آدرس qazvin university of medical sciences, school of health, social determinants of health research center, research institute for prevention of non-communicable diseases, department of environmental health engineering, iran, qazvin university of medical sciences, school of health, social determinants of health research center, research institute for prevention of non-communicable diseases, health services management department, iran, qazvin university of medical sciences, school of health, student research committee, department of environmental health engineering, iran, qazvin university of medical sciences, health center of the province, environmental health department, iran, qazvin university of medical sciences, faculty of health, student research committee, department of occupational health engineering, iran, qazvin university of medical sciences, faculty of health, student research committee, department of occupational health engineering, iran
پست الکترونیکی mohammadi5592@gmail.com
 
 

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