satisfaction in orthopedic patients based on patient satisfaction questionnaire (psq)

Aim: the aim of this study was evaluated the satisfaction of patients referred to the orthopaedic department of imam-khomeini hospital of sari over a period of 3 years. methods: this is a cross-sectional study. patient satisfaction were collected by patients satisfaction questionnaire (psq) and analyzed with spss v18. results: in this study the highest satisfaction of patients was from para clinical services 69.78 ± 21.45 and the lowest satisfaction was from the department environment and the services 57.20 ± 22.86. there was no statistically significant difference between the sex (p>0.05). patients with a history of hospitalization were significantly less satisfied with the services provided at the clinic (p=0.033). between rural and urban patients satisfaction from reception and guard was statistically significant difference (p=0.01). patients who had no health insurance less satisfied with the reception and guard (p=0.044), physician (p=0.049) and drugstores (p=0.032). conclusion: the highest level of satisfaction was from the para clinical services and the lowest rate of their satisfaction was department environment and the services, that need planning to improve the department and particularly about cleanliness of toilets can be greatly improved this problem and increased patient satisfaction. the present study showed that a history of previous hospitalization, residence, and having health insurance (despite funding) are significantly associated with patient satisfaction of certain levels of service provided. but gender and level of education is not associated with patient satisfaction.