consumer protection and legal effort related to the exoneration clause in buy-buying transactions

The type of research used in this research is normative legal research. by using primary and secondary legal materials, along with tertiary legal materials as supporting materials. the exoneration clause applied by the entrepreneur will make consumers who suffer losses due to loss and/or damage to their belongings will think about whom to ask for compensation or even just let the incident finish without further legal action. an exoneration clause is a provision set forth in an agreement, in which one party avoids fulfilling its responsibility in paying compensation in part or in full due to a broken promise or an unlawful act. under law no. 8-1999, the application of the exoneration clause will bring legal consequences in the form of null and void.