balanced scorecard and iso 31000, risk management integration to improveperformance: case study at indonesian credit union

This study aimed to integrate the balanced scorecard and risk management processes with thecindelaras tumangkar credit union (ctcu), condong catur 01 branch office. ctcu has four branchoffices (bo), meanwhile this study was conducted on one of the ctcu at condong catur 01 branchoffice. the risk assessment was based on the framework model of iso 31000 and balanced scorecard.the result of the risk identification showed that the risks faced by ctcu were financial risk (credit risk,market risk, liquidity risk), operational risk, and business risk. in the risk analysis process, the resultstated that the credit risk was the highest risk, meanwhile the market risk was the medium risk. based onthe evaluation results, the financial risks needed urgent priority to be handled because the risks had thehighest impact on the performance degradation. those risks were managed by doing risk mitigation.