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the effect of destination image, service quality, and marketing mix on touristsatisfaction and revisiting decisions at tourism objects
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نویسنده
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irfan andi ,mahfudnurnajamuddin ,hasan sabri ,mapparenta
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منبع
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international journal of multicultural and multireligious understanding - 2020 - دوره : 7 - شماره : 8 - صفحه:727 -740
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چکیده
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This study aims to analyze and examine the effect of destination image, service quality, andmarketing mix on tourist satisfaction and its impact on revisiting tourist attractions in bone regency,south sulawesi province. the research approach used in this research is explanatory, with an associativeresearch method. respondents sampled visited tourist objects and made repeat visits more than two times,with a total sample of 394 people at six tourist destinations in bone regency. questionnaires weredistributed to respondents following the established criteria. hypothesis testing in this study was carriedout using structural equation modeling (sem) techniques using the amos 24 application, and a sobeltest was carried out on the indirect effect testing. the results prove that, of the ten hypotheses, onehypothesis is rejected, where the marketing mix was found to have no significant effect on the decision torevisit tourists. the other hypothesis is accepted, that destination image, service quality, and marketingmix have a positive and significant effect on tourist satisfaction. the destination image and service qualityalso have a positive and significant impact on revisiting tourist objects in bone regency, south sulawesiprovince. in the indirect test, it is proven that the destination image, service quality, and marketing mixindirectly have a positive and significant effect on the decision to revisit tourist objects in bone regency,south sulawesi province, which is mediated by tourist satisfaction.
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کلیدواژه
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destination image ,service quality ,marketing mix ,tourist satisfaction ,revisiting decision
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آدرس
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university of muslim indonesia (umi), indonesia, university of muslim indonesia, indonesia, university of muslim indonesia (umi), indonesia, university of muslim indonesia (umi), indonesia
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Authors
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