insurance customer protection if an evenenment (fortuitous event)

This study aims to examine the legal protection of customers in the event of an event evenenment(the customer dies), and barriers to customer obstacles in claiming claims for loss. the method used is anormative method with a statutory approach and a case approach. research results prove. legalprotection for insurance customers in the event of an event (death for the insured) has not been able to runproperly. obstacles for the customer or beneficiary in making claims for compensation are more causedby behavior and nature of dishonesty (te kwader trouw) of insurance companies, by looking for reasons sothat compensation cannot be paid.