The Effect of Organizational Justice and Emotional Intelligence on Service QualityThrough Organizational Citizenship Behavior

Quality public services have many choices in a competitive environment, therefore organizationsneed to pay attention to details in organizational dynamics such as organizational justice and emotionalintelligence. this research method is a quantitative research using analytic observational design and across-sectional approach. the population in this study were employees of the makassar city polombekshipping polytechnic with a total sample of 75 people. the results showed that organizational justice hada positive but not significant effect on the quality of service through organizational citizenship behavioron the employees of the barombong shipping polytechnic makassar city and emotional intelligence hada positive but not significant effect on the quality of service through organizational citizenship behavioron the barombong shipping polytechnic employees in makassar makassar city.