performance model in public services: case study at the population and civilregistry office of maros regency

This study aims to describe and analyze performance in public services and produce a model ofperformance in public services in directorate general of population and civil registration marosregency. this study uses qualitative methods with a qualitative descriptive approach, qualitativedescriptive research. data collection techniques used in research are by interview and observation. theresults showed that the performance in public services at directorate general of population and civilregistration maros regency is seen from the efficiency, effectiveness, satisfaction, and survival inorganizations that are not carried out in accordance with the duties and responsibilities to achieveorganizational goals, it is necessary to improve improvements in performance. so, to realize theachievement of the objectives, it is necessary to have a model recommendation so as to facilitate theimplementation of work that can be applied, namely organizational coordination, organizational size, andorganizational performance management and community involvement in providing service assessmentswith recommendations for the model applied in realizing organizational goals, namely organizationalcoordination, size organization, management of organizational performance and community involvementin government.