Investigation of Guide'S Perception and Understanding of Nonverbal BehaviorEmployed By Foreign Guesses During Transactional Negotiation At Lembar Harbour

The importance of using nonverbal communication (nvc) is as a complement to spoken expressions when especially communicating with people of different background. on one hand, nvc is used to convey meaning in which verbal words can’t convey meaning, and is used to express attitudes andemotions in interpersonal relations. on the other hand, nvc is used to convey intended meaning whenthe address or cannot fully understand against the addresses with different socioculture. since nvc isvery important in conversation particularly when communicating with foreigners. therefore, this studyconcerns with guide’s understanding and perception on nvc in transactional negotiation. the paper usedquailitative and quantitative research trying to see the common forms of nvc expressed by two sides.the sample is all guides and is taken from the field in which conversation takes place. this research usedobservation to see actual data of on going discourse and used camera recorder to see the common nvcemployed by guides and foreign guesses and asking guide’s understanding through questionnaires andperception through interview. the result showed that most of guides about 90% understand the basicforms of nvc such as head nodding and shaking, hand shaking, finger sign and eye contact while otherforms, 73% of guides doesn’t understand nonverbal sign used by guesses during conversation, and about89 % of them said that the involvement of nonverbal communication is very important to bridge wordsand lack of vocabulary. however, because majority of them lack of knowledge on nonverbal signs leadsthem to ignore such things.