selecting total quality management (tqm) best practices in the hotel industry environment: a hybrid model based on dematel and anp

Recently, developing strategies for sustainable development (sd) in the hotel industry has been seen globally as a crucial issue. numerous management systems can assist the hotel industry in creating sustainable performance, such as total quality management (tqm) which is well-reputed in the industry. as such, selecting tqm under an evolving hotel industry environment is seen as an important decision from a strategic perspective given it constitutes contradictory practices, thereby making it a multi-criteria decision-making (mcdm) issue. in achieving this aim, a decision-making trial and evaluation laboratory (dematel) approach was adopted in determining the inter-relationships between the primary practices and sub-practices in addition to applying the analytic network process (anp) for examining the weights of primary practices and sub-practices. in other words, this study aims to provide innovative insight to researchers and practitioners to examine the tqm optimal practices to be implemented incrementally in phases within the hotel industry environment.