reducing inconsistency in performance analysis for container terminals

The complexity of managing the port container terminals brings up many challenges in evaluating the global performance, so managers use the multiple-criteria decision-making (mcdm) to assess the global performance but most of the methods are based in the experts jugements. in the case where we have a false judgment by experts, the final results will be wrong. this paper aims to develop the performance measurement system in port container terminals in order to assist decision-maker to evaluate the port container terminal. furthermore, the paper proposes a novel framework which aims to detect and modify jugement in order to reduce inconsistancies. by reducing inconsitency, the performance results and analysis will be more stable and robust. the proposed framework combines two methods, the multiple criteria analysis using macbeth method (measuring attractiveness by a categorical based evaluation technique) and delphi method. in order to give more legitimacy, the model is tested in four ports.