تاب‌آوری سازمانی شرکت‌های مخابرات در زمینۀ مخاطرات کووید 19

در پی بروز بحران کووید 19 از سال 2019 میلادی و تاثیرات آن بر بسیاری از کسب‌وکارها و سازمان‌ها، شناخت مخاطرات و تبعات این بحران و یافتن راهکارهای مقابله با این آسیب‌ها ضروری و اجتناب‌ناپذیر به نظر می‌رسد. پژوهش حاضر با هدف معرفی الگوی تاب‌آوری سازمانی شرکت مخابرات استان البرز در مقابله با مخاطرات و پیامدهای این بحران با رویکرد آمیخته و در دو بخش کیفی و کمی انجام گرفته است. این پژوهش، اکتشافی- توصیفی و از نظر هدف، توسعه‌ای- کاربردی است. بخش کیفی با مصاحبۀ نیمه‌ساختاریافته با یازده نفر از خبرگان و صاحب‌نظران شرکت مخابرات استان البرز و به روش داده‌بنیاد در سه مرحله کدگذاری باز، محوری و انتخابی در نرم‌افزارmaxqda  صورت گرفت و پنج مقوله شامل عوامل مدیریت و سازمان، عوامل زیرساخت و فناوری، عوامل سیاسی و اجتماعی، عوامل اقتصادی و عوامل منابع انسانی در قالب چهل شاخص تعیین شد. در بخش کمّی، داده‌هایی که با استفاده از پرسشنامه از 163 نفر از مدیران و کارشناسان شرکت مخابرات استان البرز گردآوری شد، با روش مدل معادلات ساختاری در نرم‌افزار amos سنجیده شد. پایایی و روایی روش کمّی به‌ترتیب با استفاده از ضریب آلفای کرونباخ و تحلیل عاملی تایید شد. یافته‌ها نشان داد که 32 شاخص از 40 شاخص از نظر آماری تایید می‌شود و هر پنج عامل شناسایی‌شده نیز تاثیر مثبت و معناداری دارند. همچنین عوامل منابع انسانی بیشترین و عوامل مدیریت و سازمان، کمترین تاثیر را دارند. این الگو به مدیران مخابراتی کمک خواهد کرد تا در مواجهه با مخاطرات بحران بهتر تصمیم‌گیری کنند.

organizational resilience of telecommunications companies against the hazards of the covid-19 pandemic

introduction today, all businesses and organizations are increasingly facing a dynamic, changing environment with high uncertainty and in order to survive and maintain themselves in this complex world, they have to constantly adapt themselves to these sudden changes and change their strategies accordingly. due to limited resources, increase in service users, increase in equipment costs, financial and logistical problems, urgent need for after-sales services, development of communication networks, increase in wages, etc. it has become very difficult to make a decision and choose a strategy that fits the structure of the organization, and the issue of organizational resilience has been associated with great success. based on this, the theories of crisis and disaster management also seek to create resilient societies against risks and have listed resilience as the most important factor to achieve sustainability [1]. one of the most important crises in recent years has been the contamination of the whole world with the corona virus or covid-19, and the involvement of the countries of the world with this epidemic has affected all their economic, political, social and cultural fields. it has been disrupted. communication and information technology is the most important driver of innovation and growth for the economy of the countries of the world, and digital technologies and related innovations are powerful and comprehensive and have a multifaceted and indirect effect on the economy of the countries [3]. one of the industries that has been severely affected by the corona pandemic is the information and communication technology industry and iran telecommunication company, as the largest organization under this industry, has faced extensive challenges in this era. considering the importance and necessity of the subject, this research seeks to provide a model for organizational resilience in telecommunication companies in the era of covid-19 and to face its hazards and consequences. finally, by recognizing and strengthening the factors affecting it, it is possible to increase the efficiency and productivity of the organization. research methodologythe present research was done with a mixed approach (qualitative and quantitative). this research is considered exploratory-descriptive in terms of data collection and developmental-applicative in terms of its purpose. thus, in order to achieve a brief description of the experiences, attitudes and perceptions of the interviewees regarding the dimensions of the organizational resilience model in telecommunication companies, the qualitative research method and specifically, from the strauss and corbin grounded theory approach used [4]. therefore, 11 managers and experts of the telecommunication company of alborz province, who mostly worked in management positions, were interviewed. retest reliability method was also used to calculate the reliability of the interviews. the statistical population in the quantitative part was all official and contractual employees of alborz province telecommunications company (n=281). the sample size at this stage was selected based on cochran’s formula, with the number of 163 people. the questionnaire was prepared based on the opinions of the experts of the alborz province telecommunication company and based on the likert scale and was randomly distributed to collect data in this statistical population, which was used for data analysis. in order to check the reliability of the research data in the quantitative part, cronbach’s alpha coefficient was used, and in all cases, the alpha coefficient was higher than 0.7. to ensure the validity of the model constructs, the confirmatory factor analysis technique was used [2]. discussion and results after performing open, axial and selective coding, finally 40 indicators were identified and categorized into five factors.