Client satisfaction regarding family planning services in reproductive center at Jinnah Hospital,Lahore

Background: patient satisfaction is one the utmost goals of any health system. patient's perceptions about health care system have been seen largely ignored by health care managers in developing countries. family planning has a major role in reducing maternal and newborn mortality rates and improving the health of women and children. aim: to describe family planning services being provided at reproductive health services a (rhs-a) center in a teaching hospital and to explore the satisfaction level of clients using these services. methods: this descriptive study was included 91 subjects and carried at family planning opd reproductive health services (rhs-a) center jinnah hospital lahore over a period of one month. married women in reproductive age who were using family planning services and willing to participate in the study were included. subjects reporting for emergency and surgical services were excluded. results: out of 91 respondents,only (33%) of the clients was satisfied with the available services,whereas rest (67%) was unsatisfied with one or other aspect of the provided services. majority (62%) were unsatisfied with the availability of methods and some (56%) were unsatisfied with staff attitude,(89%) of respondents were unsatisfied with the working hours of health facility whereas 52(57.1%) were unsatisfied with the behavior of staff and 36(39.6%) were satisfied with waiting time before examination. conclusion: improving the attitude of health care providers and spending time on counseling as well as ensuring provision of information and availability of methods will help in improving the services.