Workforce Scheduling Problem According To Seniority Levels: An Application For A Service System

With the increasing importance of the service systems in the economy, workforce has become one of the most important source of enterprises. using workforce effectively increases service quality and provides competitive advantage. scheduling activities has a significant share in the effective use of the workforce. many factors should be considered when creating a timetable for satisfaction of management and employees. in this study, employees’ skills, preferences, seniority levels and demands of the system taking into account for assigning employee to tasks, days- off and shifts via goal programming model. the objective function is minimizing deviations from soft constraints according seniority levels. the proposed model applied for a service system. as a result high quality solutions obtained within short times compared to manually prepared schedules.