the quality of hospital discharge from the perspective of stakeholders: a case study in iran

Introduction: today, the importance of hospital processes and the improvement of thequality level of hospital services are felt more pronounced than ever due to the rapid growthof technology. the satisfaction of patients and improving the quality of care is one of theimportant indicators in hospital care. the purpose of the current research is to determine thequality training of hospital discharge from the perspective of the beneficiaries.methods: this is an mixed method research study. the research community included patientsand their companions and nurses. the sample size of the research was 277 patients, 286 patients’companions, and 114 nurses. sampling of patients and their companions was done in the formof available sampling. sampling nurses, the census method is used. in order to collect therequired information a questionnaire called the quality of discharge training scale (qdts).results: the average score of the quality dimensions of the discharge showed that mostpatients (11.07±5.09) and patient companions (11.75±5.15) need to be taught the contentreceived from nurses were at the time of discharge. if the content received from the providerswas not optimal from the point of view of patients (17.92±5.35) and patients’ companions(17.77±5.25) and it is higher than the average.conclusion: the results indicate that patients and their companions require educationregarding the information provided by nurses at the time of discharge. managers should beaware of the unique characteristics of different departments, providing relevant guidance andassistance.