evaluation of the successful rate of knowledge management at shiraz university of medical sciences (sums) using the european foundation for quality management model

Introduction: knowledge management can play an important role in attracting employees’ participation and is important from the point of view of human resource management. on the other hand, performance evaluation is one of the main duties of managers, in this regard, the european foundation for quality management (efqm) model is helpful. this study aimed to evaluate the success rate of knowledge management at shiraz university of medical sciences (sums) using the efqm model.methods: this cross-sectional study was conducted from march to april 2024, and 246 staff from sums were enrolled using convenience sampling. a standard structural questionnaire was used to collect the data. the reliability and consistency of the questionnaire components were determined using cronbach’s alpha coefficient (α=0.89). data were analyzed using descriptive, one-sample t-test, independent samples t-test, and anova test through spss version 16. results: the research results indicated that the knowledge management performance of the sums staff was successful in terms of leadership, participation and resources, processes, policy and strategy, employee results, key performance results, community results, and customer results (p<0.05). however, from the staff ’s perspective, it can be concluded that knowledge management has not been successful as viewed by employees (p=0.350). conclusion: the findings of this research showed that knowledge management was successful in sums. this study determined the knowledge management level and could guide the managerial decisions and policies.