Resilience Status of Hospital Service Quality According to the World Health Organization Evaluation

Introduction: ensuring and maintaining the health of the population is one of the most important programs in any country. those involved in this field strive to provide quality services to society under all conditions, including times of crisis and epidemic. this study examined the resilience status of the hospital services quality based on six building blocks evaluation by world health organization. methods: this study used a quantitative method from the beginning of 2020 to the end of 2021. the sample of the study was purposefully composed of 50 senior and middle managers of shiraz medical hospitals who were continuously providing services during the covid-19 pandemic. a researcher-developed questionnaire in the field of six building blocks was used to collect the data, and spss software version 21 was used for data analysis. results: hospital service quality resilience generally showed that, with a mean and standard deviation of 68.51±8.53%, the extent of access to medicines and medical equipment (79.50±16.12) and the extent of financing (60.42±16.01) were the highest and lowest. conclusion: the quality of hospital services is considered an indicator of governance during the covid-19 pandemic. despite many efforts in this area, the assessments reveal that most hospitals in the country face many problems and unfavorable conditions. to ensure resilience and better healthcare outcomes in future crises, managers should also prioritize communication and collaboration with other healthcare facilities and provide medications and medical equipment for better response during pandemics. also, comprehensive hospital preparedness must be a top priority for policymakers and healthcare managers.