Business Intelligence Dashboard in Healthcare: Lesson Learned

Introduction: the present study aimed to investigate the impact of business intelligencedashboards on creating healthcare reports.methods: this is a cross-sectional study conducted in 2018 based on the type of data inoccupational medical records of shiraz oil company. first, based on non-structuredinterviews with occupational health authorities, the weaknesses of the existing healthreporting system, the required indicators, and requirements of a business intelligence (bi)system were gathered. then, according to the type of information available in the occupationalmedical records, business intelligence system including data warehouse and dashboardswere implemented. finally, to find out the effect of dashboards on the process of creatinghealthcare reports, the authors investigated the taskcomplexity, speed, and usability of thesystem using the cognitive walkthrough method, system usability scale (sus), and softwareusability measurement inventory (sumi) questionnaires.results: findings indicated that the existing system was not user-friendly, was difficult to useand very slow, and required a lot of experience to work with. results show that bi dashboardscan tackle these problems. moreover, the results of the usability evaluation of bi dashboardsusing the sus and sumi questionnaires were 90/100 and 67/73, respectively.conclusion: based on the results, it can be concluded that the business intelligence dashboardcan solve the problems of traditional reporting systems such as slowness and difficulty inproducing analytical reports. also, usability of bi dashboards was acceptable. results indicatedthat bi dashboards could solve the mentioned problems, were much faster and user- friendlierthan the existing system, and needed a little knowledge to work with. bi dashboard drasticallydecreases the problems of health managers in creating reports.