Satisfaction rates of the inpatients treated at Suleyman Demirel University Cardiovascular Surgery Clinics

Objective: this study was carried out to measure the satisfaction rates of the patients treated at suleyman demirel university cardiovascular surgery clinics and to provide a feedback about the healthcare. material-method:ninety nine consecutively hospitalised patients with coronary artery disease, carotid artery disease, varicose veins, deep venous thrombosis or peripheral arterial embolism treated either surgically or medically between may 2011 and june 2011 were enrolled in this study. we used survey forms that consist of 19 questions produced by the researchers as a mean of data collection. mentally disabled or emotionally weak patients were not included in the study. results: 65.7 % of the study population was male and 82.8 % was literate. satisfaction rates were 93.9 % for medical admission and outpatient services, 96 % for assistant healthcare personnel services, 87.9 % for responsible specialist, 94.9 % for physician residents, 79.8 % for technical hardware, 87.9 % for hospital hygiene, 69.7 % for catering services and 83.8 % for visiting hours. 91.9 % of the patients declared that they would advice our center to their friends and relatives. discussion: the results of this study showed that most of the patients were satisfied with treatment services. these surveys may be useful if applied with regular intervals.