Strategic Collaborative Quality Management and Employee Job Satisfaction

Background this study aimed to examine strategic collaborative quality management (scqm) impact on employee job satisfaction. methods the study presents a case study over six years following the implementation of the scqm programme in a public hospital. a validated questionnaire was used to measure employees’ job satisfaction. the impact of the intervention was measured by comparing the pre-intervention and post-intervention measures in the hospital. results the hospital reported a significant improvement in some dimensions of job satisfaction like management and supervision, organisational policies, task requirement, and working conditions. conclusion this paper provides detailed information on how a quality management model implementation affects employees. a well developed, well introduced and institutionalised quality management model can improve employees’ job satisfaction. however, the success of quality management needs top management commitment and stability.