Relationship Between Cultural Intelligence with CommunicationSkills and Social Interactions of Emergency Department Staff: ACross-sectional Study

Objectives: globalization is accompanied by cultural diversity. although cultural differences are considered an integral part of thisphenomenon, it seems that language barriers would make communication difficult. this study aimed to investigate how culturalintelligence correlates with the communication skills and social interactions of emergency department (ed) staff members.methods: this cross-sectional study was performedon197edstaffmembersof three hospitals in zanjan, iran, in 2019. the tools usedfor data collection included the cultural intelligence scale, communication skills scale, and social interactions questionnaire.results: the results of this study revealed that the participants’ totalmeanscores of cultural intelligence and communication skillswere 85.78  6.24 out of 140 and 55.41  3.9 out of 90, respectively. in terms of social interactions, the mean score of the positivethoughts dimension of the subjects (47.864.14) was higher than that of negative thoughts (33.013.92). the total score of culturalintelligence had a positive correlation with communication skills; accordingly, an increase in the cultural intelligence level resultedin an increase in positive thoughts and a decrease in negative thoughts (p < 0.001).conclusions: an increase in the cultural intelligence of ed staff members is accompanied by an increase in their communicationskills and positive thoughts. for the improvement of the communication and service quality of the ed, leaders are recommendedto provide some courses to enhance the cultural intelligence and cultural competence of their employees.