reward and penalty model for the lighting of public thoroughfares contracts: an empirical study in a distribution company

Lighting continuity is one of the preferences of the citizens. the quality of lamps and defect correction time are paramount in lighting continuity. selecting skilled workers and high-quality lamps has a significant impact on risk reduction during the maintenance contract. sharing the benefits between the contract parties in the public-lighting system assures a win-win condition support stakeholders' satisfaction. in this research work, we proposed a model to improve the strategies for public-lighting asset management. in this regard, the guarantee period and maximum correction time are used for the reward and penalty mechanism. the results obtained show that the commitment to a lifetime guarantee has encouraged the contractor to purchase quality lamps, and ultimately, receive a reward in 2018 and 2019. similarly, incentives on the correction time have caused the employees to reduce the detection and correction time to less than two days from 2016 to 2019.