بررسی شکاف میان اخلاق سازمانی حاکم و اخلاق سازمانی کلامی

Organizational ethics in hospitality industry is the most important challenge are facing to it players in this industry; as a matter of fact, hotels can make competitive advantage by use of ethics in their activities for themselves and/or fall in deterioration by avoidance from it. this study investigates the organizational ethics gap in the hotel industry in persian international hotels of mazandaran at summer of 1393. for analysis of organizational ethics gap, two approaches were examined; employees’ attitude to measure oral organization ethics, guests’ attitude to measure existent organization ethics also were evaluated the relationship between demographic characteristics of employees and guests with organizational ethics and the weight dimensions of organizational ethics from the perspective of population of the study. population of the study include tow group, employees and guests of four and five stars’ hotels in west of mazandaran. measuring instruments of research were tow questionnaires for employees and guests with reliability coefficient (0.920) and (0.959). the statistical analysis was done by spss 22.0 and lisrel 8.8. consequences of the study indicate that there is gap between oral organization ethics and existent organization ethics in persian international hotels of mazandaran. also finding depicted that, there are most differences between oral organization ethics and existent organization ethics is related to considerate dimension and less differences related to initiative dimension. and other finding suggested in the form of conclusions and recommendations