presenting the optimization model of modern banking education in order to develop human resources using a mixed approach

The development of modern banking is not possible without increasing the knowledge and skills of employees. therefore, this research aims to present the model of optimization of modern banking training to develop human resources in iran's refah-e kargaran bank using a mixed method. the community of participants are officials and experts from different departments of refah bank with at least 10 years of work experience and a master's degree or higher, as well as university professors who have collaborated with this bank in the banking education sector. the selection of experts was carried out with the purposeful sampling method and semi-structured interviews with 8 questions were continued until theoretical saturation was achieved in the 15th interview. data analysis in three stages of open, central and selective coding resulted in the extraction of 58 concepts, 19 sub-categories and 8 main categories from the integration and classification of concepts. based on the proposed model, optimizing modern banking education is considered as the core concept; the development of modern banking is taken as the causal conditions; job motivators are seen as the basis conditions; educational resources and managerial factors are regarded as intervening conditions; the comprehensiveness of education is seen as the strategy, and the development of individual and organizational performance is considered as the outcome of the implementation of strategies. in the quantitative stage, based on the extracted components, a questionnaire was prepared and provided to 307 employees of refah bank. the data were tested using structural equation modelling and the smart pls software. based on the testing of seven hypotheses, the development of modern banking has an impact on enhancing training programs; educational resources, managerial factors, optimization of education, and job motivators have an impact on the comprehensiveness of education; and ultimately, the comprehensiveness of education affects the development of individual and organizational performance.