تدوین مدل کیفی ارزیابی عملکرد در فدراسیون ورزشی بولینگ، بیلیارد و بولس

ﻓﺪراﺳﯿﻮنﻫﺎی ورزﺷﯽ ﺑﺎزوی اﺻﻠﯽ ورزش ﻫﺮ ﮐﺸﻮر ﻫﺴﺘﻨﺪ ﮐﻪ ﺑﺮای ﺑﻬﺒﻮد ﻋﻤﻠﮑﺮدﺷﺎن ﺑﻪ ﻃﺮاﺣﯽ ﻣﺪل ارزﯾﺎﺑﯽ ﻋﻤﻠﮑﺮد ﻧﯿﺎز دارﻧﺪ. ﻫﺪف ﭘﮋوﻫﺶ ﺣﺎﺿﺮ، ﻃﺮاﺣﯽ ﻣﺪل ﮐﯿﻔﯽ ارزﯾﺎﺑﯽ ﻋﻤﻠﮑﺮد در ﻓﺪراﺳﯿﻮن ورزﺷﯽ ﺑﻮﻟﯿﻨﮓ، ﺑﯿﻠﯿﺎرد و ﺑﻮﻟﺲ ﺟﻤﻬﻮری اﺳﻼﻣﯽ اﯾﺮان ﺑﻮد. در اﯾﻦ ﺗﺤﻘﯿﻖ از روش دﻟﻔﯽ اﺳﺘﻔﺎده ﺷﺪ ﮐﻪ ﻣﺮﺣﻠﻪ اول )ﺑﺎ روﯾﮑﺮد ﮐﯿﻔﯽ و اﺳﺘﻘﺮاﯾﯽ( دادهﻫﺎی ﺣﺎﺻﻞ از ﻣﺼﺎﺣﺒﻪﻫﺎی ﻋﻤﯿﻖ ﺑﺎ ﺧﺒﺮﮔﺎن ﺳﺎزﻣﺎﻧﯽ و ﺑﯿﺮوﻧﯽ ) 11ﻧﻔﺮ(، ﺑﺎ اﺳﺘﻔﺎده از ﻧﺮماﻓﺰار ﻣﮑﺲﮐﯿﻮدا و روش ﺗﺤﻠﯿﻞ ﻣﻀﻤﻮﻧﯽ ﺗﺠﺰﯾﻪ و ﺗﺤﻠﯿﻞ ﺷﺪ و ﺑﻪ ﺗﺮﺳﯿﻢ اﻟﮕﻮ و ﺷﺒﮑﻪ ﻣﻀﺎﻣﯿﻦ ) 441ﮐﺪ و 26ﻣﻀﻤﻮن( ارزﯾﺎﺑﯽ ﻋﻤﻠﮑﺮد ﺳﺎزﻣﺎن ﻣﻨﺠﺮ ﺷﺪ. در ﻣﺮﺣﻠﻪ دوم )ﺑﺎ روﯾﮑﺮد ﮐﻤّﯽ( ﺑﺎ ﻫﺪف ﺳﺎﺧﺘﺎردﻫﯽ ﺑﻪ ﻧﻈﺮات ﺧﺒﺮﮔﺎن از روش ﻣﺪلﺳﺎزی ﺳﺎﺧﺘﺎریﺗﻔﺴﯿﺮی اﺳﺘﻔﺎده ﺷﺪ ﮐﻪ ﯾﮑﯽ از ﻓﻨﻮن ﭘﮋوﻫﺶ ﻋﻤﻠﯿﺎﺗﯽ ﻧﺮم اﺳﺖ ؛ درﻧﺘﯿﺠﻪ ﺑﺎ ﺳﻄﺢﺑﻨﺪی ﻣﻀﺎﻣﯿﻦ ﺣﺎﺻﻞ از ﻣﺮﺣﻠﻪ اول و ﻧﯿﺰ ﮐﺸﻒ رواﺑﻂ ﻣﯿﺎن آنﻫﺎ، ﻣﺪل ﻣﻔﻬﻮﻣﯽ ﻧﻬﺎﯾﯽ ﺗﺮﺳﯿﻢ ﺷﺪ. ﯾﺎﻓﺘﻪﻫﺎی ﺗﺤﻘﯿﻖ ، ﻫﺸﺖ ﻣﻀﻤﻮن ﭘﺎﯾﻪ ﺗﻌﯿﯿﻦﮐﻨﻨﺪه ﻋﻤﻠﮑﺮد را ﺷﺎﻣﻞ ﻣﯽﺷﻮد: رﻫﺒﺮی و ﻣﺪﯾﺮﯾﺖ، ارﺗﺒﺎﻃﺎت، ﻋﻀﻮﮔﯿﺮی، ﻣﺪﯾﺮﯾﺖ ﻣﻨﺎﺑﻊ ﻣﺎﻟﯽ، اﺳﺘﺎﻧﺪاردﺳﺎزی، ﺗﺼﻮﯾﺮ ﻣﺜﺒﺖ، ﺣﻔﻆ ارزش ورزش در ﺟﺎﻣﻌﻪ، و آﻣﻮزش و ﻣﻬﺎرت ﮐﺎرﮐﻨﺎن. ﻫﻤﭽﻨﯿﻦ ﺳﻪ ﻣﻀﻤﻮن ﺑﻪﻋﻨﻮان ﻧﺘﺎﯾﺞ ﻋﻤﻠﮑﺮد ﺷﻨﺎﺳﺎﯾﯽ ﺷﺪﻧﺪ ﮐﻪ ﺷﺎﻣﻞ ﺳﻪ ﻣﺆﻟﻔﻪ ﻓﻌﺎﻟﯿﺖ-ﻫﺎی آﻣﻮزﺷﯽ، ﻣﺴﺎﺑﻘﺎت داﺧﻠﯽ و ﺧﺎرﺟﯽ و ﺗﻐﯿﯿﺮ ﻗﻮاﻧﯿﻦ ﺗﺄﺳﯿﺲ ﺑﺎﺷﮕﺎهﻫﺎ ﺑﻮدﻧﺪ. اﯾﻦ 11ﻣﺆﻟﻔﻪ، اﺟﺰای ﺗﺸﮑﯿﻞدﻫﻨﺪه ﻣﺪل ﻧﻬﺎﯾﯽ ﺗﺤﻘﯿﻖ ﻫﺴﺘﻨﺪ. در ﻧﻬﺎﯾﺖ، ﺑﺮاﺳﺎس ﻣﺆﻟﻔﻪ ﻫﺎی ﻣﻮﺟﻮد در ﻣﺪل ﻧﻬﺎﯾﯽ ﭘﯿﺸﻨﻬﺎدﻫﺎی ﮐﺎرﺑﺮدی ﻫﻤﭽﻮن اﺳﺘﻔﺎده از ﮔﺰارشﻫﺎی ﻋﻤﻠﮑﺮد ﺗﻮﺳﻂ ﻣﺪﯾﺮان، اﯾﺠﺎد ارﺗﺒﺎﻃﺎت ﻣﺪﯾﺮ ﺑﺎ ﻓﺪارﺳﯿﻮنﻫﺎی دﯾﮕﺮ و ﭼﮕﻮﻧﮕﯽ ﺟﻠﺐ رﺿﺎﯾﺖ ﻣﺸﺘﺮﯾﺎن و ﮐﺎرﮐﻨﺎن ﺑﺮای ﻣﺪﯾﺮان اراﺋﻪ ﺷﺪ.

developing a qualitative model for performance evaluation in the bowling, billiards and bowls sports federation

sports federations are the main sport arm of any country. they need management and performance evaluation to improve their performance. the aim of this study was to develop a qualitative model for performance evaluation in the bowling, billiards and bowls sports federation. in this study, delphi method was used which in the first stage - with qualitative and inductive approach - the data obtained from in-depth interviews with organizational and external experts (11 individuals) were analyzed using maxqda software and thematic analysis method. it led to the drawing and networking of endowment organization performance management themes (441 codes and 26 themes). in the second step - with a quantitative approach - the interpretive structural modeling (ism) approach was used to structure the experts' views. as a result, the final conceptual model was drawn by classifying themes from the first stage and exploring the relationships between them. the findings include eight basic themes that determine performance: leadership and management, relationships, membership, financial management, standardization, positive image, maintaining the value of sports in the community, and staff training and skills. in addition, 3 themes were identified as performance results; educational activities, internal and external competitions, and changes in the rules for establishing clubs. these 11 components are the components of the final research model. finally, based on the components in the final model, it is suggested managers use performance reports by managers, establish manager relations with other federations and satisfy customers and employees.