effective factors on desirable quality of advisory services from perspective of students and academic advisors

Background: academic consultation will help students in , achieving educational goals and success. the aim of this study is to investigate the factors affecting desirable quality of advisory services from the perspective of students and academic advisors. methods: this study is a cross-sectional study. 25 academic advisors and 318 students were chosen using convenience sampling of neyshabur university of medical sciences. data were collected by self-designed questionnaire and analyzed using descriptive and inferential tests including mann-whitney, kruskal, wallis, chi-square tests with spss software version 16. results: in an evaluation of effective factors on quality of advisory services, mutual respect between advisors and students was determined as a most important factor from the academic advisor's d, point of view. however, from the view of the students, academic advisor's communication skills had highest priority. conclusions: it is suggested that academic advising can be improved by holding consultation workshops and training courses, encouraging advisors for cooperating better, student's awareness of academic adviser's duties, and mutual respect.