فهم تاثیر خودسانسوری منابع انسانی بر سکوت سازمانی: تبیین نقش میانجی خاموشی هوشیارانه‌ی منابع انسانی(مورد مطالعه: استانداری چهارمحال و بختیاری)

هدف از پژوهش حاضر بررسی تاثیر خودسانسوری منابع انسانی بر سکوت سازمانی با تبیین نقش میانجی خاموشی هوشیارانه‌ی منابع انسانی است. این پژوهش بر اساس هدف کاربردی و به لحاظ روش، توصیفی پیمایشی است. جامعه‌ی آماری پژوهش، 355 نفر از کارکنان استانداری چهارمحال و بختیاری هستند و با توجه به اینکه حجم جامعه‌ی آماری محدود و مشخص است، از جدول مورگان و در سطح اطمینان 95 درصد حجم نمونه 260 نفر تعیین و به روش نمونه‌گیری در دسترس انتخاب شد. برای جمع‌آوری اطلاعات از پرسشنامه محقق‌ساخته سکوت سازمانی، خودسانسوری سازمانی و خاموشی هوشیارانه استفاده گردیده که روایی و پایایی آن‌ها با روش اعتبار محتوا، آلفای کرونباخ و نظرسنجی از متخصصان و مشاوران تایید شد. برای آزمون فرضیات و تحلیل داده‌ها از روش مدل‌سازی معادلات ساختاری و نرم‌افزارهایspss ، pls استفاده گردید. بر اساس یافته‌های پژوهش، خودسانسوری منابع انسانی تاثیر مثبت و معناداری بر سکوت سازمانی دارد. همچنین خودسانسوری منابع انسانی تاثیر مثبت و معنادار بر خاموشی هوشیارانه دارد. در نتیجه می‌توان گفت، مدیران سازمان‌های دولتی با آگاهی از موضوع سکوت سازمانی و عوامل تاثیرگذار بر آن، باید تدابیری اندیشیده تا از پیامدها و آثار جبران‌ناپذیر آن جلوگیری نمایند.

understanding the effect of self-censorship of human resources on organizational silence: clarifying of the mediating role of mum effect of human resources(case of study: chaharmahal and bakhtiari provincial governorate)

the purpose of this research is to investigate the effect of self-censorship of human resources on organizational silence by explaining the mediating role of conscious silence of human resources. this research is based on practical purpose and in terms of method is descriptive survey. the statistical population of the research is 355 employees of chaharmahal and bakhtiari governorates, considering that the size of the statistical population is limited and specific, from morgan table at the 95% confidence level was determined  260 people and it was selected by available sampling method. to collect information, researcher-made questionnaires of organizational silence, organizational self-censorship, and conscious silence were used, whose validity and reliability were confirmed by content validity and cronbach’s alpha, and a survey of experts and consultants. structural equation modeling method and spss, pls software were used to test hypotheses and analyze data. the research findings showed that the self-censorship human resources has a positive and significant effect on organizational silence. also, self-censorship of human resources has a positive and significant effect on mum effect. as a result, it can be said that managers of government organizations, being aware of the issue of organizational silence and the factors affecting it, must take measures to identify its irreparable messages and effects.introduction in a situation where modern organizations seek and share information and knowledge management, neglecting organizational silence will become a problem. considering the importance and necessity of understanding the phenomenon of organizational silence and taking into account the influence of various factors on organizational silence, the present research seeks to express its role in creating organizational silence while studying and investigating organizational self-censorship. regarding the role of the two variables of self-censorship and mum effect of human resources in the direction of helping organizations, no significant efforts have been made yet, therefore, considering the gap in academic research, this research seeks to answer the question of what is the self-censorship of human resources with regard to mum effect. it will have an impact on organizational silence, and finally, taking into account the role and position of the governorate, which is one of the vital organizations of the country, a simple model will be presented in this regard, so that managers of government organizations, with sufficient knowledge of organizational silence and the factors affecting it, can think of measures. to prevent its irreparable consequences and effects such as reducing citizen satisfaction, reducing organizational performance, inflexibility in front of organizational issues, etc.case study considering the role and position of the governorate, which is one of the vital organizations of the country, the statistical population of the research is the employees of chaharmahal and bakhtiari governorates.