Building maintenance management services for indoor environmental quality and user contentment; case study of bus terminals in Malaysia

The term maintenance is defined as combination of technical and administration works which includes supervision works that intended to retain item or reestablish it to a state in which it can perform its required function perfectly. nowadays,with the increasing numbers of users in the public building especially peak season of the year,for the case study a bus terminal,the comfort and user contentment of the indoor environmental quality has become a most important element in maintenance management. in this research,level of current building maintenance management services for indoor environmental quality and user contentment was identified by assessment and checklist. apart from that,ieq test was conducted to support the level of contentment in user of the building. however,from the results of data collected,it was known that the latest quality maintenance services level in the bus terminals still not up to the level because user still side to the dissatisfaction range. © 2015 penerbit utm press. all rights reserved.