Framework of stratified residential property management services

This study focuses on the development of stratified residential property management services framework by identifying and investigating the management services and their major attributes in providing a well-structured framework of property management service delivery. the methodology towards this study involves the intensive reading and review of various literatures on the subject title and a group discussion. a panel of experts drawn from industry provides advice and evaluates the identified services and attributes and framework development. based on literature review and focus group discussion,a theoretical framework was developed. the framework was underpinned by eleven core activities and their major attributes that emerged from the research findings. these core activities and attributes have been identified both nationally and internationally as being crucial to the effective stratified residential property management service delivery. © 2015 penerbit utm press. all rights reserved.