Examining the citizens' self-knowledge in decision making model for Iraqi e-government

The study on citizens' behaviors and thinking is often dependent on the citizens' various levels of education,cultures,nature of jobs,experiences,and environments. these characteristics form the basis of citizens' self-knowledge. decision making in e-government is a collaborative action between the government who functions to serve the public and the citizen who are the recipient of the government services. such collaboration would provide best e-government model (planning,application) and other parts of the e-government initiatives. this study is intended to improve the model of decision-making in e-government using the citizens' self-knowledge. this article is intended to discuss the results and findings from the pilot study to develop the decision making model in iraqi e-government by employing citizens' self-knowledge characteristics in decision making.