Participation to public e-service development: A systematic literature review

Public e-service has mainly been advanced by government perspective in mind but less attention have been given to other participants' consideration including citizens' participation. therefore,there is improved interest in how to integrate citizens' views on development process of public e-services. citizens' participation believed to bring value to various system development projects. however,the existing research has shown that introducing user participation (in this case is citizen participation) to public e-service development can be challenging. the study literature review aims to investigate factors that influence citizens' willingness and ability to participate in public e-service development according to three user participation theories: user-centered design,participatory design and user innovation. the result will gives benefit to the government in understanding the factors that influence citizen participation and also they could build the more appropriate systems that fit into citizens' needs.