Usability evaluation of e-government using iso 9241 and fuzzy tsukamoto approach

Usability is one of the important criteria to measure the quality of web applications. therefore,it is pivotal to improve the usability of e-government by combining the features and attributes known to benefit the users in the context of its application. usability is an important element that determines the success of e-government. therefore,an approach that helps to determine the level of usability of an e-government quickly and accurately using soft computing techniques is needed. the study used the iso 9241 and fuzzy tsukamoto approach to determine the level of usability of e-government. iso 9241 was used as a standard to determine the aspects that would be used as an assessment when evaluating usability,while fuzzy tsukamoto was used as the calculation for automatically determining the level of usability of e-government. the aspects that are used as input variables are effectiveness,efficiency,satisfaction,and ease of use. the results of accuracy testing using rmse (root means square error) towards 10 samples showed 90% accuracy. in addition,there are five different levels of e-government usability,very low,low,medium,high,and very high.