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The Development of a Service Delivery Improvement Model for the Malaysian Hotel Sector: A Focus on the Developing, Formulating, Synthesising and Refinement of a New Model
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نویسنده
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O Mahony Barry ,Lahap Johanudin ,Sillitoe Jim
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منبع
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journal of tourism, hospitality and culinary arts - 2011 - دوره : 3 - شماره : 1 - صفحه:1 -24
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آدرس
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Victoria University, School of Hospitality Tourism and Marketing, AUSTRALIA, Victoria University, School of Hospitality Tourism and Marketing, AUSTRALIA, University of Ballarat, Institute for Professional and Organizational Learning, AUSTRALIA
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Authors
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