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Malaysian Local Functional Food Attributes and Customer Satisfaction
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نویسنده
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shariff fadzilah mohd ,sapawi dg. khairunisa ahmad ,wee hassnah
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منبع
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journal of tourism, hospitality and culinary arts - 2016 - دوره : 8 - شماره : 2 - صفحه:45 -54
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چکیده
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The purpose of this article is to identify the local functional food attributes and literature on their relationship with customer satisfaction. quality functional food attributes can provide a powerful competitive advantage towards consumer behavior. the literature indicated that the impact of local functional food taste, appearance and functionality are influenced with customer satisfaction. the study proposes six propositions, focusing on the local functional food attributes which correspond with customer satisfaction. it is believed that this article will provide clear insights into how local functional food attributes affect satisfaction. the assessment is vital as customer satisfaction is the key ingredient in capturing customer loyalty and the retention of purchase.
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کلیدواژه
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Functional Food Attributes ,Customer Satisfaction ,Malaysia
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آدرس
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universiti teknologi mara puncak alam, faculty of hotel and tourism management, Malaysia, universiti teknologi mara puncak alam, faculty of hotel and tourism management, Malaysia, universiti teknologi mara puncak alam, faculty of hotel and tourism management, Malaysia
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Authors
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