Measuring and Benchmarking the Quality Culture Maturity of Construction Companies in Indonesia

In february 2018, indonesian government suspended all big-scale elevated construction projects underway in indonesia for several months to conduct a thorough investigation. the temporary suspension was triggered because of the prevalent construction accidents, most of which were due to construction failures. previous studies stated that companies should implement a quality culture to carry out quality management properly. this study aims to measure the maturity level of the quality culture of state-owned, private, and foreign construction companies and compare them using gap analysis. in order to do so, this study has developed a measurement instrument adapted for construction companies based on previous studies, expert judgment, and input from respondents. the results showed that the maturity level of state-owned, foreign, and private construction companies in indonesia were 64%, 70%, and 53% of the expected condition, respectively. in addition, this study observed eight priority indicators to have a significant relationship with construction failure, whose maturity level needs to be improved to reduce the construction failure rate. those priority indicators included inspiration & motivation, horizontal alignment, progress monitoring, feedback from costumer, staff empowerment, attitude to quality improvement, attitude to staff, and training provision.