RTY-Based Model for Organizational Performance Measurement

Six sigma is a well- established approach to improve the capability of business processes in order to gain satisfaction of customers. the performance assessment of a given process is essential to some phases of six sigma methodology. so far, different indicators are used to demonstrate the performance of a process, while many organizations tend to report their organizational performance level. unfortunately there have been few methods on calculating overall performance. this paper introduces a quantitative model that is formulated by focusing on process features. in addition, a number of numerical examples illustrate the performance of our proposed method in comparison to other methods.